The rail regulator the Office of Rail and Road (OBR) has warned that Network Rail are failing to prevent safety risks of their passengers with “unacceptable” overcrowding.
The OBR said that passengers waiting at London’s Euston Station concourse tend to surge forward when information boards identify which platform their train is departing from.
After analysing CCTV footage of three “incidents of concerns” the OBR visited London’s Euston Station during the summer and showed “crowding reaching unacceptable levels and lack of crowd control.”
The OBR said that “minor injuries” had been reported and that there is “potential for more serious” consequences.
Simon Bennett, Network Rail’s West Coast South route head of stations and passenger experience said: “Managing a popular and busy station like Euston is a daily challenge, a challenge that our dedicated cross-industry team rise to each day, always putting passengers’ wellbeing and safety at the forefront of their minds.
“Our team, along with the ORR, want to do more, which is why we have cleared the concourse of shops to make more room for our passengers.
“We’ve fitted new state-of-the-art information boards, both inside and outside the station.
“We’re also now trialling earlier boarding of services with our train operating colleagues to help reduce crowding at peak times.
“The ORR has asked us to look at some other specific areas and our team, along with our train operating colleagues, are already on the case making further improvements.”