Home London News Do you travel by train? You're probably being overcharged

Do you travel by train? You're probably being overcharged

by LLB Reporter
26th Jul 16 11:05 am

Investigation finds

Train commuters are being charged up to £85 extra as rail companies fail to show cheapest fares on their websites.

An investigation by The Times that analysed 50 cross-country routes found that customers can get a cheaper deal on 33 journeys on nationalrail.co.uk, which sells tickets onbehalf of train operators.

Rail minister Paul Maynard said: “Train operators have made some improvements and passengers are benefiting from better on-screen information at some stations,” he told The Times.

“But there has got to be improvement right across the network. I will be raising this with the rail delivery group that represents all train operating companies as a priority. Passengers deserve better.”

A spokesman for the Rail Delivery Group, which represents operators, said: “We want customers to get the right ticket for their journeys at the best price. We recognise that different types of tickets and fares can be confusing and we want to make things as straightforward as possible for customers. We know that we have more to do.

“Train companies offer a range of good value fares, one of the reasons why passenger numbers have doubled in the last 20 years. We’re working hard to make buying train travel simpler and to give passengers better information.”

On ticket machines, Rail Delivery Group added: “Train companies have to strike a balance between making the machines fast and easy to use while offering a comprehensive range of fares. We’re always looking to improve and are getting rid of jargon on machines to make information and any ticket restrictions clearer.”

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