Travel misery at Heathrow airport
British Airways passengers were left stranded on BA285 flight Wednesday for four hours with no food or water due to “technical problems.”
The flight was due to take off for San Francisco Wednesday at 11:30 however, by 3pm GMT passengers were still stuck on the plane whilst it was stationary at Heathrow airport.
A passenger told the Standard: “They said there was some technical fault with the little truck that tows the plane to the runway.”
“So we went back to the gate and they tried to fix it … but then it turned out that wasn’t the problem so they had to try something else.”
“They gave us a bottle of water on the flight but no food – although I did see a member of cabin crew stuffing their face with crisps in the galley.”
“The pilot said, ‘this has not been BA’s finest hour’ but asked us not to take it out on the cabin crew.”
Furious passengers took to social media and posted on Twitter.
We have been held at the gate on the BA285 flight to SFO for 4 hours so far. No food/water. @londonheathrow@British_Airways#ba #lhr
— themimsbaby (@mimsy14) April 26, 2017
.@londonheathrow @British_Airways Let me rephrase – held on the plane!!
— themimsbaby (@mimsy14) April 26, 2017
Another person wrote on twitter:
Tried @British_Airways customer service, staff are unwilling to help. This is how they treat dedicated customers?! #boycottbritishairways
— themimsbaby (@mimsy14) April 26, 2017
A spokeswoman for British Airways said: “technical fault with the aircraft resulted in an aircraft change.”
“We are very sorry for the delay, and have arranged a replacement aircraft so our customers can continue on their way.”
“Our crew are providing as much information to customers as possible and have offered them refreshments and meal vouchers.”
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