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More than two fifths of Londoners lack the full range of digital skills

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More than two fifths (44%) of London residents lack the full essential digital skills set required for the modern workplace, according to the latest Lloyds Bank Consumer Digital Index. The study found that some people in London are unable to use digital skills in the workplace to problem solve, communicate or operate safely online when required in the workplace.

Outside of the workplace one in six (18%) lack the full essential digital skills they need, meaning they struggle with tasks like changing settings on a device (13%), connecting to WIFI (12%) and finding and opening different applications (12%). One in twelve (8%) had little or no digital skills and classified themselves as ‘digitally disengaged’.

The research found that one in three (34%) residents lack confidence in their digital skills, compared to a UK average of 27%, and a further 5% of people in the capital are completely offline – meaning they risk missing out on benefits like better work prospects, improved communication with friends and family and financial savings.

Of those not online, 78% say worries about identity theft keeps them offline.

Ed Thurman, Lloyds Banking Group’s Ambassador for London said, “While a high proportion of London residents are digitally competent there are still too many people lacking access to digital training and struggling with low confidence when it comes to digital skills. The city is renowned for being a hub for tech start-ups and leading fintech brands, and, to ensure it stays that way, we need to prevent those lacking digital skills from being left behind.

“We’re working with Google and providing digital skills workshops to individuals, small businesses and charities that need them across the country. We’re also targeting the next generation, by working with schools to help them integrate learning and using digital skills with their curriculum, giving them a crucial boost to enable them to hit the ground running when they enter the workplace. By working together we can boost the region’s digital capability and ensure that London and Britain, continues to prosper.”




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