Watchdog urges more Thameslink and Great Northern passengers to claim compensation


The independent transport watchdog wants more Thameslink and Great Northern passengers to come forward and claim compensation for disruption suffered during the timetable crisis of last summer before the deadline of 31 January 2019.

In a survey of Thameslink and Great Northern passengers, Transport Focus found regular travellers had good awareness of compensation, but that some passengers had incorrectly ruled themselves out. Anxiety around eligibility for the Govia Thameslink Railway (GTR) compensation scheme has undermined some passengers’ willingness to claim.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“It’s important that more Govia Thameslink Railway passengers claim compensation before the deadline, so they send a clear message to the rail industry. Make a claim, make sure your voice is heard!”

“While many passengers who’ve already claimed say that they found the process of doing so easy, there are many more Thameslink and Great Northern passengers who are eligible.

“Govia Thameslink Railway can do more to raise awareness among passengers who travelled on daily tickets, including those issued by Transport for London or those using an Oyster card.”