EE said on Twitter on Tuesday afternoon, “We’re aware that a small number of customers are unable to make some calls.
“We’re doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. WiFi calling, as well as text and data services, are not affected. – Beth”
LondonLovesBusiness contacted EE for a statement regarding the above tweet and the fact hundreds of people are saying different regarding their WiFi calling, clearly they are speachless.
However, hundreds of EE customers have taken to Twitter to point out that they cannot use WiFi calling, some cannot text, and others are simply not getting any calls.
EE is the UK’s largest network provider and many businesses have suffered today as well as thousands of people.
A source told LondonLovesBusiness that across South West London, particularly in the Battersea area over the last month, “more than 2,000 customers have been affected.”
They further told us, “that they do not know when this problem will be fixed.”
Ru Bhikha, mobiles expert at uSwitch.com said to LondonLovesBusiness, “EE is the biggest network in the country so this outage has the potential to affect a huge number of people.
“Our reliance on our mobile phones for all manner of things in our work and social lives makes even the shortest amount of time without reception a stressful and damaging one, and it is concerning that EE has not yet identified the cause of the problem.
“EE is generally highly regarded for its reliability, consistently ranking low in Ofcom’s complaints data, and we all accept that things can go wrong, it is how networks respond that is the real test. EE needs to get on the front foot quickly, or risk customers frustration growing among its large customer base.
“Outages of this kind may also leave customers entitled to compensation, so anyone affected should be aware of the potential for this, while the network must be clear in its communication about timelines for resolving this issue and for any consequent compensation it may be offering.”
Furious customers took to Twitter to share their frustrations.
I thought MI6 had an operation going on around me 😂😂
— killian (@killianarchist) May 21, 2019
EE – Everything Everywhere… except across the UK
— Ben Vickers (@BenjiiEC) May 21, 2019
So that’s why I couldn’t make calls for what seemed like ages. https://t.co/hcSawiyyqS
— London Chauffeur (@CrownChauffeurs) May 21, 2019
Businessess have also been affected as DW Car Care Products sent this Tweet:
this is affecting our business
— DW Car Care Products LTD (@RetailDw) May 21, 2019
Will you be reimbursing my husband for all the business he’s lost today?no phone or WiFi calls working and as a commission based employee he relies on his phone
— Lizzie Riley-Haworth (@lizziepoosey) May 21, 2019
A frustrated customer is unable to use EE broadband, Laura said on Twitter, “Our home broadband still isn’t working NE4.”
Our home broadband still isn’t working NE4
— Laura 🔶️ (@Laura_e_Nelson) May 21, 2019
I'm with BT. I've had no network at all since Monday morning. (Lanarkshire) That includes 2g 3g 4g lte data and Wi-Fi calling. BT are saying that EE KNEW ABOUT THIS as it is planned maintenance and could last for 5 days. Left utterly cut off and not ee nor BT seem2care
— Scott rennie (@Scottrennie13) May 21, 2019
It’s not a small number by the sounds of it! We have 3 business phones that we are unable to use. Our mobiles are also the points of contact for my children’s school – if there was a problem they couldn’t get hold of us!
— Carly Birkett (@CarlyBirkett) May 21, 2019
Sarah vented her frustration at EE and said on Twitter, “Why keep saying ‘smallnumber’ to every user. What you should be saying is, every single affected number counts as each ONE is a customer.”
Why keep saying ‘smallnumber’ to every user. What you should be saying is, every single affected number counts as each ONE is a customer
— Sarah (@sarah3534la) May 21, 2019
Customers are not believeing EE when they say a “small number of customers are unable to make some calls.” Chris Woodman said, “Small number? We have six phones in our family and none of them are working in London and Essex….”
Small number? We have six phones in our family and none of them are working in London and Essex….
— Chris Woodman (@ChrisWoodman61) May 21, 2019
How small? I think it is nationwide so you might want to get a grip on the size of the issue.
— Simmo (@simmo_motd) May 21, 2019
Not just calls, I've had no data connection either all day. Is this geographical or just impacting certain users?
— elvee (@lv_mitchell) May 21, 2019
Broadband not working either (Leeds). Impossible to work from home!
— Gigliola Sulis (@gigliols) May 21, 2019