Ofcom has fined Royal Mail £5.6 million for a “significant” failure to meet their delivery targets across the 2022 to 2023 financial year of first and second class mail deliveries.
Ofcom said even taking into account the lengthy strikes and extreme weather, first and second class performance remained at 82% and 95.5% respectively.
Ofcom director of enforcement Ian Strawhorne said: “Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years.
“But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
A spokesman for Royal Mail, said, “Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action.
“We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.”
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”