Home Breaking TSB apologises as customers complain of ‘data breach’

TSB apologises as customers complain of ‘data breach’

23rd Apr 18 9:07 am

Facing ‘intermittent issues’ with its services

TSB has apologised after many customers complained of problems with their mobile and online accounts after weekend upgrades to the company’s systems.

The high-street challenger bank had told its users that it would be carrying out upgrades between 16:00 BST on Friday and 18:00 on Sunday.

But customers have been tweeting that the service was still unavailable. Meanwhile, many have also been complaining of‘data breaches’ after one user was credited with £13,000 which he didn’t have, while another could see details of someone else’s account.

One user called Craig Malcom tweeted: “@TSB I currently have access to #20k+ of other peoples money. I suggest somebody answers the phones as iv been on hold for 45 minuets! This is a MASSIVE breach of data protection! If i have access to their account they could have to mine as well!”

TSB has stated on its website today that there were still “intermittent issues” with its services. The bank also said it was “working as hard and as fast as we can to get these up and running”.

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