Social media rumours surrounding Metro Bank financial health, has seen hundreds of customers rush to stores to withdraw money and valuables from safety deposit boxes in West London.
Images on Twitter show hundreds of people queuing up in various branches, with memorable scenes that echo the troubled Northern Rock bank in September 2007.
On Saturday messages on Twitter and WhatsApp allegedly told people that the Bank was trying to take ownership of customers items held in safety deposit boxes.
Dylan Shah said on Twitter, “Long qs in the Metro Bank today to take out their money.
“Seems a lot of people are spooked about having another Northern Rock on their hands.”
Long qs in the Metro Bank today to take out their money. Seems a lot of people are spooked about having another Northern Rock on their hands. Be interesting what Metro do to counter people panicking #Metrobank pic.twitter.com/WMzL4h9L9Z
— Dylan Shah (@DylanShah) May 12, 2019
Research director at GlobalData Retail, Patrick O’Brien said on Twitter, “Metro Bank branch in Harrow packed with people trying to withdraw funds.”
Metro Bank replied to O’Brien and said on Twitter, “It’s been another busy day in Harrow. We’re a profitable bank, rated no.1 for personal current account service by the CMA and committed to serving our 1.7m customer accounts. ^CH”
Metro Bank branch in Harrow packed with people trying to withdraw funds pic.twitter.com/KXLv954jIX
— Patrick O'Brien (@pat_gdretail) May 11, 2019
Speaking to the Standard, Abigail Whittaker a Metro Bank spokesperson said, “This is something that started on Saturday and especially very localised in the west London area.
“We’re aware there were increased queries in some stores about safe deposit boxes following false rumours about Metro Bank on social media & messaging apps.
“There is no truth to these rumours, and we want to reassure our customers that there is no reason to be concerned.”
She said that the rumours are false and said, “Metro Bank does not take ownership of customer items held in safe deposit boxes.
“This means that under all circumstances the contents of safe deposit boxes remain customer property, not the property of Metro Bank.”