Nearly 60,000 BT frontline workers will receive a £1,500 special bonus as a reward for their work during the pandemic.
The payout, which is costing BT £110 million, will be distributed among staff, with 59,000 of its key workers getting £1,000 in cash in June while £500 will be given in shares under its employee share scheme after three years.
BT chief executive Philip Jansen said: “Our frontline colleagues and key workers have been true heroes, keeping everyone connected in this most difficult time.
“BT has delivered for our customers through the dedication of all our people, but inevitably the pandemic hit our financial performance, like that of most companies.
“In this context, we have to prioritise and I am determined that we will do everything in our power to reward our frontline colleagues.”