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Uber launches appeal after TfL refuses to renew licence

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After Transport for London’s (TfL) decision to ban Uber from operating in London due to safety concerns, Uber has launched an appeal.

Jamie Heywood, the ride-hailing app firm’s regional general manager for northern and eastern Europe said that safety is their “top priority” after the appeal was filed.

Heywood added, “We are committed to Londoners and are working closely with TfL to address their concerns and requests, as we have since 2017.”

TfL said last month that due to “several breaches that placed passengers and their safety at risk,” this is the reason why the licence was rejected in London.

TfL found that 43 drivers made at least 14,000 unlicensed trips due to a change in Uber’s systems that allowed unauthorised people to upload their photos to legitimate driver accounts.

One driver received a police caution for distributing illegal images of children, and some drivers were unlicensed to drive.

Heywood said, “We uncovered this issue, we raised this with TfL and put in place an effective fix.

“We are further strengthening our robust systems and processes through a new facial matching process which we believe will be the first of its kind in London.”

Uber is allowed to continue operating until the appeal process at Westminster’s magistrates court is completed.




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