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Over half of SMEs in believe tech is more important than people 

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New research from Yorkshire Bank, part of CYBG plc, reveals that 56% of small business owners in London believe technology is more important to their business than people. This is the highest of all UK cities surveyed, and above the national average of 46%. It also shows that nationwide, high-growth businesses are more likely to be tech-driven, with 71% finding technology to be a key driver for growth.

The findings come from the third wave of data released from a unique piece of research from Yorkshire Bank and Expect More, which takes into account the attitudes and opinions of 2,000 small business owners and entrepreneurs from a range of sectors in the UK’s 10 largest cities. The research compares insights into work-life balance, growth ambitions, innovation, dynamism and diversity.

Regional differences are clear in the results, which show 61% of London business owners say technology is a key driver for growth. Birmingham leads the way at 64%, while Bristol lags behind with 53%. London is also ranked second in the cities investing the most in technology (62%). Birmingham business owners actively invest the most at 68%, with Edinburgh in third with 60%, while Leicester ranks last with 51%.

Not only are many London businesses tech-driven, they are also aware of their impact on the environment, contradicting conventional wisdom that green concerns often work against profits. 41% care deeply about the impact of their environmental footprint, which is only just behind the national average of 44%.

Similarly, 40% of small business owners in London actively review their impact on the environment, compared to an average of 42% across the small businesses surveyed. Regionally, findings show that more small enterprises in Manchester (56%) care about the impact their business has on the environment than anywhere else.

The study also hints that technology may be the winning factor for SMEs when trying to secure funding, with 36% of tech-led businesses across the UK finding it easy to access funding for growth, only 19% of all other business types feel the same. In addition, nine in ten tech-led businesses have tried to access funding, compared to 80% of the rest, showing that more tech-led businesses are taking advantage of funding opportunities and being proactive with regards to growth.

Gavin Opperman, group banking business director of CYBG said, ‘’Technology is disrupting many different aspects of our lives, and it is truly revolutionising the way we work. The rise of e-commerce in particular is enabling SMEs to access markets they may never have been able to reach previously.

“It therefore doesn’t surprise me that high-growth businesses are more likely to be driven by tech. We’ve seen a huge adoption in the SME world of many technologies from digital marketing and social media to AI and the IoT. 5G is set to push boundaries and assist a wide range of interconnected devices, which will include everything from company cars to the office environment.

“However, we shouldn’t forget the importance of people in a digital economy. It is the personal element that helps to build a rapport, creating the long-standing relationships necessary for a trusting and efficient connection between business and customer.

“It is clear that technology can open so many doors and help businesses take that extra step in their growth plans and it is great to see so many UK SMEs embracing this. As a bank we don’t underestimate the balance between tech and people.”

Angela McClelland, co-founder of The Extraordinary Club, a company committed to the growth of creative industries said, “Technology of course helps with digital skills, productivity and processes within the workplace, but I don’t think we should lose focus on the importance and power that people have.

“People and tech need to be complementary. Tech-led businesses are pushing boundaries with regards to innovation, products and services, and that’s exciting from an investment point of view.”




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