A woman who called her bank to apply for a loan to pay for £400 nutrition diploma, was told by a member of staff at NatWest “all vegans should be punched.”
The woman who is from Bristol had her application rejected by NatWest however, after the bank listened to the call they offered to pay for her course.
The bank said the outburst was “wholly inappropriate,” the bank also offered the woman almost £200 compensation.
The woman said the man on the phone from NatWest said, “all vegans should be punched in the face” as he went on to explain that allegedly, vegan activists drew pictures of animals in chalk on a pavement near to his home saying, “friends not food.”
She added, that the NatWest worker felt “vegans were forcing their beliefs on to him.”
NatWest said, “We are extremely sorry for the way our customer was treated by a member of our staff and apologise for any distress and upset that this behaviour caused.
“These comments were wholly inappropriate, and we have commenced disciplinary proceedings.
“We have also provided feedback to the relevant sections of the bank to ensure that lessons are learnt so that a situation like this never happens again.”