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BA cancels 100 flights following IT meltdown

by LLB Reporter
7th Aug 19 9:46 am

Thousands of holidaymakers are enduring travel misery on Wednesday morning as British Airways has delayed and cancelled flights at Heathrow, Gatwick and London City airports after a major IT problem has affected check in systems.

Heathrow Airport has cancelled 81 flights, while BA has cancelled 10 flights at Gatwick Airport.

BA said it is reverting to manual systems for check-in at airports.

More than 200 flights have been delayed across the country, and BA are advising customers to allow extra time at airports.

British Airways said they are offering for customers to rebook for another day and the website shows nearly all flights between 6am and 9am at Heathrow are either delayed or had a late departure.

A spokesman for British Airways said, “We are experiencing some systems problems this morning which are affecting check-in and flight departures.

“Please check ba.com and manage my booking for the latest flight information and allow extra time at the airport.”

They added, “We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.

“A number of flights continue to operate but we are advising customers to check ba.com for the latest flight information before coming to the airport.

“We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day.

“We are encouraging customers to check ba.com for the latest flight information, and to allow additional time at the airport.”

Coby Benson, Flight Delay Compensation Solicitor at Bott and Co said told LondonLovesBusiness, “Despite having to pay millions of pounds in compensation following various system outages, the biggest being in May 2017, British Airways have still failed to take adequate measures to avoid a widespread system failure. As such, BA passengers have yet again had to endure long delays and cancellations, at one of the busiest times of the year.

“These circumstances are far from extraordinary and as such the passengers will be entitled to compensation of up to 600 Euros together with reimbursement of their reasonably incurred expenses. It’s also worth noting that the regulation does not specify that re-routing has to be with the same air carrier. Therefore, British Airways has a duty to re-route their passengers affected by a cancelled flight at the earliest available opportunity on ANY airline, not just a British Airways plane.

“If passengers are delayed for over two hours, they are entitled to care and assistance including food and drink vouchers as well as means to communicate, including being entitled to a telephone call and an email. Accommodation must be provided if passengers are delayed overnight and transport to and from the accommodation and the airport must also be provided.

“If the delay exceeds three hours, they could then be eligible for monetary compensation under EU Regulation 261/2004. Passengers can find out about care and assistance and claiming for flight delays here.”

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