In first ever CMI/Glassdoor ranking of best companies by culture and leadership
The 20 companies with the best workplace culture and leadership development – as chosen by employees – have been named in new research by professional management body the Chartered Management Institute (CMI) and job site Glassdoor.
In the first ever Leadership and Culture at Work: the CMI/Glassdoor Top 20 report – which reveals the UK companies with the best management and working cultures – Northern Gas and Power has come out on top. The energy consultant ranked number one thanks to their focus on management behaviour and a track record of promoting and developing its people, which employees said helped boost productivity and morale.
Second was hospitality tech firm, Fourth, which promotes a split leadership structure, clearly distinguishing between two types of manager: the technical specialists and the people specialists.
The third highest-rated company in the study was software consultancy Equal Experts, which aspires to be a ‘company of grown-ups’, where staff are recruited on the premise that they will be able to act autonomously, seeking advice on the decisions they make, rather than adhering to a strict hierarchy.
The firms were scored through analysis of the reviews posted on the Glassdoor website by current and former employees of more than 700,000 companies.
Patrick Woodman, Head of Research and Advocacy at CMI, said: “The CMI/Glassdoor Top 20 highlights the best companies for corporate culture and leadership in the UK. At a time when trust in business is at an all-time low and there are major worries about the UK’s poor productivity, every organisation can learn from these fantastic examples of well-managed businesses. These 20 companies show how quality management and leadership makes a real difference in inspiring and motivating employees.
“The companies featured in the Top 20 point towards a new way of defining management. Traditionally, getting on at work meant getting into management and climbing the ladder, but this hasn’t always led to a perfect fit between people’s skills and the demands of the role – especially when employers spend too little on training. Many of the best employers are now changing how they do things to make sure they put people with the right skills in the management roles that are critical to their company’s success.”
Also in the top 20 were travel tech firm Skyscanner, international consultancy firm Bain & Company, and social media behemoth Facebook. Managers at Facebook are said to be self-selecting, with the company adopting a ‘very flat’ culture, recognising that not everyone enjoys a purely management role and that becoming a manager is seen as ‘lateral move, not a promotion’.
Joe Wiggins, Head of Communications, Europe at Glassdoor, said: “Today’s employees and job candidates are more informed than ever before thanks to transparency and more company information available online. Organisations that have a strong culture will attract the best people, and in turn this will lead to stronger financial performance. Culture is so important as it is second only to salary in terms of influence on a job candidate’s decision to join an employer.”
The 20 top UK companies by workplace culture
|What they do
|Management and culture ethos
|Energy management consultants
|“Nothing is more important here than managerial behaviour”
|Hospitality software specialists
|“If we all live our values every day, we’ll not only achieve our values, but we’ll be doing it with an ethos that sets us apart.”
|“When people enjoy what they are doing, they create better work, day in, day out.”
|RHP has worked hard to create a culture where all staff feel empowered to make decisions, solve problems and take risks.
|Bain & Company
|Business management consultancy
|“Leaders at Bain are honest – they use direct language, and the ‘one team’ attitude is crucial.”
|Home assistance provider
|“If you put your people first, they will look after your customers and the rest will take care of itself.”
|“It’s all about making our people feel appreciated.”
|Pest control business
|“Our core management approach is one of open, accessible, responsible leadership.”
|“An important part of our culture is to address negative behaviour in a timely manner, so all managers take responsibility for this.”
|“Work hard, play hard.”
|Social media platform
|“Nothing at Facebook is somebody else’s problem.”
|“Naming and acclaiming has the effect of keeping the values front of mind and enforcing them – after all, who doesn’t want a bit of praise and recognition?”
|Video and photography platform
|VistaBee CEO Steve Reilly leads by giving employees “as much autonomy as possible.”
|Tech travel company
|“There’s freedom in how work is executed, with less bureaucracy, and productivity is high.”
|“The structure can sometimes slow down decision-making, but we believe collaboration enables us to create better outcomes for our people and clients.”
|“We allow our employees the autonomy to see projects right through to fruition, without handholding or micromanagement.”
|Business management consultancy
|“Our partners have gained the trust and respect of our employees because they care.”
|HR and safety specialists
|Peninsula focuses on creating a ‘welcoming and success-driven environment’.
At Cloudreach, managers “lead rather than manage.
The difference for us is that a leader t
|Psychometric test specialist
|The company uses its own Engage software tool annually to assess seven aspects of workplace engagement: voice, togetherness, challenge, freedom, clarity, recognition and growth.