Home Business NewsBusiness RBS and NatWest #fail: Twitter rages against the (cash) machine

RBS and NatWest #fail: Twitter rages against the (cash) machine

3rd Dec 13 10:51 am

It was the one thing they didn’t want to happen.

On the busiest online shopping day of the year, customers banking with RBS, NatWest and Ulster Bank were unable to use their cards to withdraw cash or pay for goods online or in shops. In addition, the banking group’s online service was also unavailable.

It is thought that millions of customers were affected – typically, 250,000 RBS customers use cash machines every hour.

The glitch was the third major problem to hit the 80% state-owned bank in 18 months, with previous IT problems locking customers out of their accounts for several days.

What do disgruntled customers do when they can’t even access the complaints page on a company’s website? Why, unleash their rage on Twitter of course.

Here are some of the most indignant tweets:

  Now read:

Business man phone angry

Uh oh! NatWest and RBS customers face IT failures on Cyber Monday

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