nCino, the worldwide leader in cloud banking, has announced a relationship with newly launched, UK-based start-up, Project BankNorth, to set a new standard of excellence in the way SME funding is delivered.
In an increasingly competitive SME market, the Project BankNorth team recognises the demand for offering an unmatched customer experience that effectively, proactively and flexibly serves the unique borrowing needs of business owners and entrepreneurs. Through a combination of BankNorth’s strategic approach and nCino’s innovative technology, the collaboration will deliver the speed, convenience and digital experience that today’s consumers have come to expect, while also providing the BankNorth team with real-time, 360-degree access and insight into the entire customer journey to better serve individual needs.
Jonathan Thompson, founder and CEO said, “Delivering an agile, digital and personalised customer experience is at the heart of our strategy at Project BankNorth.
“It’s critical we provide a smooth and innovative interface for our customers and introducers in order to deliver a fantastic customer experience. Working with nCino early on in our development allows us to tailor our whole business around delivering an engaging and differentiated customer experience, and I am confident nCino will be the perfect partner for our success in getting these elements right.”
Ewan Hutton, CTO at Project BankNorth said, “The choice of nCino for our Commercial Loan Origination system is perfectly aligned to our technology roadmap as nCino has set a new ‘bar’ for vendor solutions in this space both in terms of product and client engagement. We will operate almost entirely using Cloud/SaaS technology and will leverage the Salesforce platform as the foundation for the bank which will enable best of breed integration with complementary tech plus rapid innovation from the Salesforce APP exchange partners.”
nCino’s Bank Operating System will empower BankNorth employees and leaders with a cloud‐based platform that provides true insight into the bank through an end-to-end solution that combines customer relationship management (CRM), customer onboarding, account opening, loan origination, workflow, credit analysis, enterprise content management and instant reporting capabilities. In addition, the system will help drive revenue and enable data analytics that will strengthen the broker journey to compress the time to cash and deliver at a pace to give a true competitive advantage.
Project BankNorth is targeting to launch in 2020 and is the creation of six founders all hailing from the finance industry with combined experience from Atom Bank, Santander, RBS, First Direct, International Personal Finance and Metro Bank. With nearly 6 million SMEs in the UK, the BankNorth team understands customers’ expectations and the importance of removing friction in the way SME finance is delivered.
Pullen Daniel, managing director at International at nCino said, “The BankNorth team is extremely experienced and well-regarded, and were able to identify a gap in the SME market upon which to build their unique offering. As an up-and-coming challenger, we’re delighted to be working with them at such a pivotal stage in their launch to help shape their processes and raise the bar for convenient and flexible delivery of personally-tailored services to SME owners.”