Holiday firm Jet2 saw its revenues and profits plummet, thanks to the pandemic leading to a period of “unprecedented operational and financial challenges”.
The owner of package holiday operator Jet2holidays and airline Jet2.com saw an 88 per cent fall in revenues from £2.5bn to £300m in the six months to September 30.
Jet2’s executive chairman, Philip Meeson, said: “We have taken great pride in refunding our customers promptly.
“Our virtual contact centre, social media and customer service teams having worked tirelessly in this regard, and we were duly recognised by the UK Civil Aviation Authority as the only UK airline to have been consistently processing cash refunds quickly.”
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