Home Business News Exclusive: TfL spent £3m in five years on counselling staff for stress, assault & other issues

Exclusive: TfL spent £3m in five years on counselling staff for stress, assault & other issues

by LLB Editor
13th Apr 15 2:53 pm

Our Freedom of Information request finds

Transport for London (TfL) has spent over £3.1m from 2010 to 2014 counselling staff, a Freedom of Information (FOI) request by LondonlovesBusiness.com has revealed.

Over 4,750 employees received counselling for issues including stress and anxiety, depression, train suicide, anger management and harassment (full list of causes below).

The figures come as London Mayor Boris Johnson has announced closing over 250 ticket offices which will save TfL £50m a year.

Mick Cash, general secretary, National Union of Rail, Maritime and Transport Workers (RMT), said: “These figures are a reflection of the massive pressure that staff find themselves under against a background of cuts to numbers, services and safety.

“They serve as the clearest evidence that staff are bearing the brunt of Boris Johnson’s cash-led attacks across the London Underground network and reinforce the unions determination to fight his plans.”

Finn Brennan, district organiser for the Associated Society of Locomotive Engineers and Firemen (ASLEF), voiced similar concerns.

“The £3m spent on counselling is money that is extremely well spent. TfL employees do a very important yet difficult and stressful job. One of the big worries is the closure of ticket offices which will lead to reduction in staff. This will definitely leave staff more vulnerable,” he said.

What TfL has to say:

In response to the Freedom of Information request, TfL said: “The health and well-being of staff is extremely important for any business but it is paramount for an organisation like Transport for London where more than 11 million journeys take place on the TfL network every day and we need to ensure that both our passengers and 29,000 employees are as safe as possible. Counselling has been found to be a safe and cost effective way of helping staff who suffer from stress, depression and other issues, and in so doing reducing absenteeism and staff turnover.”

According to TfL, the following causes are recorded as reasons for seeking counselling:

Stress and Anxiety



Other trauma

Train suicide


Near miss

Relationship / marital



Multiple trauma


Anger management



Eating disorder

Communication and conflict at work


Employment other

Sickness absence management

Performance at work

Work conditions


Other legal

Consumer, banking and utilities


Family care




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