Home Business Insights & Advice DPD tops money saving expert’s annual delivery poll for the 9th time

DPD tops money saving expert’s annual delivery poll for the 9th time

by Sarah Dunsby
20th Feb 24 4:45 pm

The leading UK and European parcel delivery company DPD (part of the Geopost international parcel delivery company), has topped Martin Lewis’s Money Saving Expert’s parcel delivery satisfaction poll for the ninth time.

DPD, who work directly in partnerships with retailers to deliver parcels to consumers across Europe, was one of the parcel delivery companies included in the recent Money Saving Expert (MSE) poll. The poll, in which 8,000 members of the UK public took part in on Martin Lewis’s site, asked people to rate their experiences with parcel delivery firms. The survey was conducted just after the Christmas delivery peak, and it asked the public to rate the performance, experience, and reliability of all major UK parcel delivery firms, based on their own personal experiences of getting parcels shipped to their postcode throughout 2023. It aimed to find the most reliable parcel delivery firm on any given day.

The MSE Poll rates parcel delivery firms from the best to the unfortunate worst, based on the percentage of ‘Great’ and ‘OK’ votes they received from the public vote. The survey awards two points per ‘great’ percentage point and one point per ‘OK’ percentage point.

Clear of the pack, DPD successfully finished the clear overall winner with 54.8% of voters rating DPD services as ‘great’, with DPD sister company DPD Local just shortly behind with 53.6%. Behind DPD, ‘Great’ scores for other major carriers included 41.1% for Royal Mail, 32.7% for Yodel and 28.3% for Evri.

DPD leading the way for UK public and retailers

Elaine Kerr, DPD UK CEO commented, “This is a very positive result for us, and I’m delighted for the whole team.  We’ve topped this poll more times than any other carrier and with more than 8,000 people voting it is always an important indicator for the industry, especially coming so close to the peak Christmas period.  The sector has grown rapidly in recent years and, as a result, there has inevitably been greater pressure and scrutiny on all carriers. But our aim is to carry on investing in our infrastructure, our service and our green innovation to ensure we continue to lead the way.”

International services

DPD’s return to the top of the MSE poll comes after the company made big strides in shipping internationally. Following Brexit, the export market has become more complex for businesses looking to ship abroad. DPD have since launched their dedicated international website, international.dpd.co.uk.

Aside from detailing the shipping services DPD offer for exporters, it also serves as a hub of information to help customers for every postcode navigate the complicated world of international regulation and red tape. The site has pages dedicated to useful resources and guides, such as duties and taxes, export controls, and customs clearance. The result of their international expansion has seen DPD deliver over 2 billion parcels worldwide, across 200 countries, both home and away.

About DPD

DPD is one of the UK’s leading time-critical parcel carriers and can satisfy all distribution needs, whether your consignments are for the UK or a postcode elsewhere in the world.

Integrating their own extensive UK network with their unrivalled ground-based service to Europe and Air Express service to the rest of the world, you will find DPD are well placed to satisfy all your postcode distribution and logistics needs.

Leave a Comment


Sign up to our daily news alerts

[ms-form id=1]