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Thomas Cook’s new owner to hire 1,500 staff

by LLB Reporter November 21, 2019

written by LLB Reporter 21^st Nov 19 3:42 pm

Hays Travel bought Thomas Cook in October after the collapse and took on 2,330 staff, now the travel company are to hire 1,500 new employees.

At their head office in Sunderland Hays plans to hire another 200 staff, apprentices across 737 branches and 500 workers for the foreign exchange. Applicants’ do not need any experience in the travel industry, only “enthusiasm for travel.”

Since Hays bought all 555 stores the travel agent has reopened 450 of the stores.

John Hays, who owns the travel agent with his wife Irene said, “We’re further increasing staffing to ensure we have the highest customer service levels across all of our stores and our head office functions.”

He added, “The former Thomas Cook managers have said the biggest difference for them is being empowered and valued, as an independent travel agent they are not tied to certain products or scripts and they feel trusted.

“This is a key principle of our business.”