Since COVID-19 and onwards, there has been an increased demand for food delivery services, as more and more people work from home and prefer not to eat out. Cooking at home is no longer in fashion, soย food delivery service for restaurant are currently flourishing.
Given the trends, the number of meal delivery customers will continue to grow steadily in the next five years. According to Statista, it is expected to amount to 1.5 billion users by 2030. To be in a leading position and provide top-notch services, food delivery platformsย should constantly adapt and implement new technologies. Letโs take a look at some of them below.
Services automation
Automation of delivery processes is key to efficient services, and many leading companies have already integrated it into their ways of working. Successful companies like Stuart offer restaurants and other food chains automated messaging, route tracking, and estimated delivery time for the end customers to be fully informed about their orders with minimal effort.
Its platform also offers plenty of built-in features and provides personalised reporting, boosting orders in the future. Some automations are also implemented for a courier, including automated requests for the nearest driver and order injection possibilities thanks to geofencing.
AI-driven route optimisation
Meal delivery platformsย should not underestimate AI capabilities in real-time data analysis. Some leading businesses in this industry already use it to optimise their routes. Investment in logistics solutions allows them to build shorter delivery routes and avoid delays. This way, customers are satisfied with the provided services, and restaurants receive loyal customers.
Here are the ways the technology helps to achieve it:
- the analysis of the real-time traffic and building of the optimal routes without traffic jams;
- the observation of weather forecasts helps to predict problematic traffic on roads.
Thus, companies can react proactively to anticipate disruptions because of traffic jams, changing weather conditions (like heavy rains or storms), and make timely changes in routes.
Customer service enhancement
Different delivery services allow restaurants and other food chains to use their convenient platforms or their turnkey solutions to integrate delivery services into their websites. Either way, they can benefit from customer service enhancement tools leveraged with modern technologies in the following ways:
- better personalisation for all customers allows special offers to be made based on previous orders;
- current demand data allows the food business to adapt quickly and prepare in advance for spikes in specific food orders;
- analysis of customer preferences improves their engagement and retention.
Cutting-edge technologies have undoubtedly positively changed the food delivery business, adding value to both providers and customers. Food chains and delivery platform providers now have enhanced cost efficiency and increased demand among users. At the same time, customers benefit from timely delivery and great personalisation.
Stuart isnโt just a simple delivery platform โ itโs a trusted partner for restaurants, helping them grow with fast, reliable deliveries and smart tools that make sure every meal arrives fresh, warm and right on time.
Stuart is Europe’s leading on-demand delivery platform that helps businesses offer instant and same-day delivery to their customers across major European cities. Founded in Paris in 2015, the platform enables retailers, restaurants, and e-commerce businesses to provide express one-hour delivery, scheduled same-day delivery, and next-day options without managing their own fleet or couriers. The platform’s technology seamlessly connects with existing business systems, allowing companies to offer professional delivery services while focusing on their core operations rather than logistics management.
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