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British Airways have been forced to cancel flights causing chaos globally for holidaymakers following Saturday morning’s worldwide computer outage.
A British Airways spokesman said that “all flights” before 6pm BST Saturday have now been cancelled.
All @British_Airways flights from Gatwick are cancelled until 6pm. Please do not travel to the airport if you’re due to fly before 6pm.
— Gatwick Airport LGW (@Gatwick_Airport) May 27, 2017
Passengers are being told “do not come to the airports.” it has been reported that the outage has created delays in Rome, Prague, Milan, Stockholm and Malaga as well as Heathrow and Gatwick.
This passenger said on Twitter: “Absolute carnage – stranded at Heathrow. Been told by pilots to grab bags and go home! Now waiting for immigration – not sure why?”
Absolute carnage – stranded at Heathrow. Been told by pilots to grab bags and go home! Now waiting for immigration – not sure why?! pic.twitter.com/qSY9FbdUZR
— Anand Parekh (@AnandParekh9) May 27, 2017
Some passengers have claimed they were told by staff that the airline had been hit by a cyber attack, though BA said it found “no evidence” of a hacking.
Some passengers have claimed they were told by staff that the airline had been hit by a cyber attack, though BA said it found “no evidence” of a hacking.
We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.
“The terminals at Heathrow and Gatwick have become extremely congested and we have cancelled all flights from Heathrow and Gatwick before 6pm UK time today, so please do not come to the airports.
“We will provide more information on ba.com Twitter and through airport communication channels as soon as we can for flights due to depart after that time.
“We will be updating the situation via the media regularly throughout the day.
“We are extremely sorry for the inconvenience this is causing our customers and we are working to resolve the situation as quickly as possible.”
UPDATE: Following a worldwide @British_AirwaysIT system issue, all British Airways flights pre-6pm (UTC+1) have been cancelled at Heathrow. pic.twitter.com/Ue1d6rdcHn
— Heathrow Airport (@HeathrowAirport) May 27, 2017
BA told BBC business correspondent, Joe LynamThere is no evidence at this stage to suggest the system failure was caused by a cyber attack.
Speaking with Lesley Mancuso via Twitter, she said to LondonLovesBusiness: “They have not officially announced a cancellation of my flight; currently we are on a delay until 16:00.”
@LondonLovesBiz They have not officially announced a cancellation of my flight; currently we are on a delay until 16:00.
— Lesley Mancuso (@lesallyn) May 27, 2017
This frustrated passenger said on Twitter:”@British_Airways our flight is cancelled what do we do? No on the ground guidance, ground staff don’t have a clue.” Passengers are reverting to online news sites to find out their flights are cancelled.
@British_Airways our flight is cancelled what do we do? No on the ground guidance, ground staff don’t have a clue.
— Miss John (@MissJohnMusic) May 27, 2017
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