Job cuts will hit UK
Notorious for its continually poor customer service, Big Six energy provider Npower has confirmed it will cut 2,400 jobs – a fifth of its workforce – following a £99m loss.
Customers have left the energy supplier in droves resulting in a considerably smaller sales volume.
The dramatic financial loss for 2015 followed a profit of £183m for 2014.
The German-owned company said it would keep three British “hubs” operational, including in the Midlands, Yorkshire and the North East.
Npower said the job cuts will come from staff and outsourced workers.
Npower chief executive Paul Coffey said: “We have looked at every part of npower, and over the next two years we’re fundamentally changing how the company operates. By 2018, around 2,400 fewer people will support npower overall through a mix of those who work directly and indirectly for npower.
“I regret that, as we simplify and streamline our activities, this will mean inevitable job losses but I am convinced that these steps are critical to protect the thousands of jobs that will remain.”