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Gambling firm fined £3m for regulatory failures

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Online gambling firm Mr Green, which is owned by William Hill, is to pay £3m because it failed to have effective procedures to prevent harm and money laundering, the Gambling Commission has said.

The commission said that as a result of these failures, the company:

  • Failed to responsibly interact with a customer who won £50,000, gambled it away and deposited thousands more pounds
  • Took 10-year-old evidence of a £176,000 claims payout as satisfactory evidence of source of funds for a customer who deposited more than £1m
  • Accepted a photograph of a laptop screen showing currency in dollars on an alleged crypto trading account as adequate source of funds.

Gambling Commission executive director Richard Green said: “Our investigation uncovered systemic failings in respect of both Mr Green’s social responsibility and AML controls which affected a significant number of customers across its online casinos.”

The £3m paid by Mr Green will go to the National Strategy to Reduce Gambling Harm.

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